Frequently Asked Questions
Q: What payments do you accept?
A: Currently we only use Credit/debit card, PayPal and AfterPay as our secure payment gateways.
Q: When can I expect my order?
A: Please allow up to 3 Business Days for your order to be processed, packed and shipped. Once it’s out of our hands and at the mercy of Australia Post it can take anywhere from 2-10 business days for Standard postage and 2-3 business days for Express Postage. Please take into account the maximum timeframes if you’re purchasing as a gift!
Due to COVID 19 there will be more delays when your parcel hits the mailing system but postage from there may take up to another three business days on top of the standard 2-10 Business days
Q: I desperately want something that’s out of stock!! Are you restocking this?
A: It depends! Most of the time I do hold 2 or 3 items off the website in case something happens to an order or to stagger the stock arriving on the website to give people a chance who might’ve missed out. Pop us a message with what you’re after and I can definitely let you know though!
Q: Do you do custom orders? I have a request!
A: YES! I love it when you tell me what you want or if you’ve had an idea! I can do my best to try and source what you’re after but in some cases we either may not have the capacity to at the moment (but we have a list!) or we may be unable to find the materials needed. If we know of another small business who might have what you want then we’re also always happy to point you in their direction! A extra fee may apply with custom work conditions apply. Email or send us a Facebook message and I can help you out
Q: There’s two Scrunchies pictured... am I getting one or two?
A: The price is for one Scrunchie! We photograph two because due to the different patterns, the Scrunchies may look different either side or slightly differ with each Scrunchie. If there’s a HUGE difference then we’ll split them into two different listings but most of the time it’s just dependant on where we cut in the pattern. So each Scrunchie is unique!
If you have anymore questions feel free to send us a Facebook message or email at firstname.lastname@example.org
. K ❤️